Case Study

Wärtsilä

Technical knowledge base upgrade

Migration and future-proofing of critical documentation

About Wärtsilä

Wärtsilä is a global leader in smart technologies and lifecycle solutions for the marine and energy markets. With operations in over 80 countries, Wärtsilä serves a wide range of industries, providing critical machinery and digital solutions.

Over the years, Wärtsilä has partnered with Siili Solutions to tackle key digital transformation challenges, enhancing their asset management, web presence, and technical knowledge base. This collaboration has focused on improving operational efficiency, customer experience, and data management. 

Project overview

Technical knowledge base migration

Siili worked with Wärtsilä to migrate the entire knowledge base to AWS, developing a fully serverless architecture using AWS technologies such as Lambdas, Open Search, and Internet Gateways. The new solution integrated seamlessly with Salesforce, allowing Wärtsilä to continue indexing and retrieving technical documents and case information without relying on external vendors. 

The solution was designed to be scalable, with horizontal scaling to handle a growing amount of data. The new system reduced the re-indexing time for technical documents from days to hours, thanks to the scalable, serverless architecture. 

Project overview

Challenge

Wärtsilä needed to migrate its technical knowledge base (TKB) from a legacy system to a modern, scalable platform. The TKB contained critical documentation such as technical manuals, reports, and case information, primarily integrated with Salesforce.

With the previous vendor shutting down its system, Wärtsilä required a secure and future-proof alternative.

Solution

  • Serverless architecture – Built on AWS using Lambda, Open Search, API Gateway, and SQS.

  • Salesforce integration – Ensured smooth document indexing and retrieval.

  • Data security – Designed with robust security protocols to protect and isolate sensitive information

Impact

  • Faster document indexing – Reduced re-indexing time from days to hours.

  • Cost efficiency – Eliminated reliance on expensive third-party infrastructure.

  • Enhanced security – Ensured compliance with strict data privacy requirements.

  • Vendor independence – Wärtsilä now owns and controls its knowledge base.

Technologies and methods

    • Agile development
    • Cloud infrastructure: AWS (Amazon Web Services), serverless architecture 
    • Predictive maintenance: Rules engine, third-party integrations 
    • Salesforce integration: Salesforce data and document management integration 
    • Data security: Strong permissions and security for sensitive client data 
    • Scalability: Horizontally scalable solutions for web, data, and knowledge base 

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