“We wanted to create a concept in which people could easily create and save different documents into one digital document briefcase. From there they could be found if needed, and they could be utilized by different officers. Also, companies could save official documents directly to the digital briefcase. For example, a prenuptial agreement or a testament are documents which are needed after a close relative’s death. A certificate on balance of account by banks is also an example of a document that could be delivered directly to the estate’s digital document archive”, Risto describes.
To demonstrate the Relative’s Death concept and its service path, a concept story of a future person named Valo Päivänsäde was created. During her life she studies, falls seriously ill herself, gets married and establishes a family, takes care of the matters of her sick father, and in the end, the errands of the estate of her late father. In the concept story it is described how the documents concerning Valo’s own life, such as a testament and information of her new role as a guardian, and the documents and data of her close relatives live together with Valo in a conceptual digital service called Omaelämä.
A map of the ecosystem of operators and their tasks related to death and a persons’ life was also created, plus a document called Data’s Journey, which describes all the data accumulated during a person’s life, and where and how it is saved. The modeling of Data’s Journey functions also as the basis for target architecture, and there also exists a roadmap to create the whole concept. Alongside with the project, an operating model for creating customer driven service development to other life events, such as marriage, was crystallized.
“An example of the visions in the concept is the report on family relationships, and it was recognized that it should be created automatically. So, when a person dies, the report on family relationships should be created automatically and it should include a comprehensive list of people with whom the late person has relations and on which the estate is based”, Hällström mentions.
